Any documents submitted for a quote and/or translation will be handled with the highest degree of confidentiality. Neither the documents nor any information contained therein will be divulged to any third parties without previous written authorisation from the client, with the exception of independent translators engaged by the company to translate, edit and/or proofread said documents and in general, perform their jobs.

All of our independent translators have signed non-disclosure agreements (NDAs) with the company wherein they agree not to disclose or publish, or authorise anyone else to disclose or publish, any confidential information or documentation provided by company clients and/or potential clients.

Although we maintain a strict confidentiality policy on all our projects, we are happy to sign specific NDAs on request.

The above guarantees will not apply in the event that the company is required by law to communicate such information, or in the event that such information becomes public domain.

Cancellation of Orders

In the case of cancellation of orders, no refund of deposit shall be made once work on the translation has commenced. For repeat clients who are billed in arrears, client shall pay the fee due in proportion to the translation work that has already been performed.

Quotation Request Form